Version 1.0 will be available on January 1, 2020.
Welcome to QuickFox
QuickFox is committed to protecting your privacy. We want you to understand the information we collect, the information we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including browsing history, traffic destinations, data content, or DNS queries. We also never store connection logs, meaning there are no logs of your IP address, outgoing IP address, connection timestamps, or session duration.
Our data collection guiding principle is to collect only the minimum data required to operate world-class services at scale. Our systems are designed without sensitive customer data; even under duress, we cannot provide data that we do not possess.
This Privacy Policy will help you understand how QuickFox collects, uses, and stores information.
General information
QuickFox collects two types of information:
(i) Information related to your account (“Personal Information”) This information is collected to manage your QuickFox purchases and includes your name, email address and payment information that you submit on our purchase page when you purchase the service.
(ii) Aggregated Application and Connection Summary Statistics QuickFox collects minimal information about usage to maintain excellent customer support and service quality. The following sections detail the information we collect. This statistics never include what users do with the product: no data on product traffic content or destinations, no DNS queries, and no IP addresses.
personal information
QuickFox collects personal information you provide to us directly through this product. We require you to provide personal information, such as your email address and payment information, to create a QuickFox account so we can send you emails, collect your payments, and respond to your support inquiries. The specific information collected depends on your chosen payment method. To minimize the amount of personal information you submit to us, we recommend that you use in-app purchases on iOS when purchasing our services.
Data sharing and disclosure
To provide you with one-click sharing, our product integrates the Umeng+ U-Share SDK, which collects your device identification information (such as IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI/geolocation, etc.) and publicly available information from the social media accounts you wish to share, enabling the one-click sharing service. For your information security, we have entered into data security and confidentiality agreements with third-party SDK service providers, who will strictly adhere to our data privacy and security requirements. We will not share your personally identifiable information with them without your consent. To better understand the types of data collected and their uses by Umeng+, and how your personal information is protected, you can visit https://www.umeng.com/policy to learn about the Umeng+ Privacy Policy.
To improve AdMob's performance, the Google Mobile Ads SDK may collect specific information from the app, including:
- IP addresses can be used to estimate the approximate location of a device.
- Crash logs, which are not user-related, can be used to diagnose problems and improve the SDK. Diagnostic information can also be used for advertising and analytics.
- User-related performance data (such as app launch time, hang rate, or power consumption) can be used to evaluate user behavior, understand the effectiveness of existing product features, and plan new features. Performance data can also be used for display advertising, including sharing it with other entities displaying ads.
- Device IDs (such as the device's advertising identifier or other device identifiers associated with the application) can be used for third-party advertising and analytics.
- Advertising data (such as ads viewed by users) can be used to support analytics and advertising features.
- Other user interactions with the product (such as taps when launching the app) and interaction information (such as video view counts) can be used to improve advertising effectiveness.
QuickFox uses your email address for the following reasons:
Send emails related to payment transactions.
Provide links to our products, including password reset emails.
We will send you updates and announcements.
To communicate with you about product services or to reply to your communications.
Sending marketing messages, such as those offered by QuickFox, surveys, invitations, and other matters related to QuickFox. You can opt out of receiving marketing emails as described in these emails.
QuickFox will only use your personal information for the purposes listed in this Privacy Policy, and we will not sell your personal information to third parties.
Summary statistics of aggregated applications and product connections
We ensure that browsing history, traffic destinations, data content, IP addresses, or DNS queries are never logged. Therefore:
We do not know which user has visited a specific website or service.
We do not know which user connected to the product at a specific time or which product server IP address they used.
We do not know the user's computer's original IP address set.
If anyone attempts to force QuickFox to publish user information based on any of the above, we are unable to provide this information because the data does not exist.
To maintain excellent customer support and service quality, QuickFox collects the following information related to your product usage:
Applications and application versions
We collect information related to the application you activated and its version. Once you understand the current version of the application, our support team can help you resolve technical issues.
Successful connection
We collect information about whether you successfully established a product connection on a specific date (but not at a specific time of that day), the product location (but not your specified outgoing IP address), and the country/ISP from which it originated (but not your source IP address). This minimal information helps us provide technical support, such as identifying connectivity issues, providing country-specific advice on how best to use our services, and enabling QuickFox engineers to identify and repair network problems. Total transferred data (in MB).
We collect information about the total amount of data transmitted by a given user. While we offer unlimited data transmission, if we find that a single user is pushing more traffic than thousands of other users, thereby impacting the service quality for other QuickFox users, we may contact that user for an explanation.
Our system is designed to explicitly eliminate the storage of sensitive data. We may know that a customer has used QuickFox, but we have no idea how they have used our services. We maintain a strong commitment to customer privacy and do not own any data related to a user's online activity.
Anonymous product connectivity diagnostics and crash reporting (can be disabled by the user)
With your permission, we collect anonymized analytics data for network diagnostics. We use this data in our network operations tools to help optimize network speed and to help us identify issues related to specific applications, product servers, or ISPs. The information we receive is completely anonymized and cannot be linked to any individual QuickFox user (i.e., we do not store which user sent which data, and we do not store IP addresses).
If you choose to share this information with QuickFox, we will collect the following information:
Diagnostic information regarding whether and how product connection attempts failed.
Speed test data.
The crash reports also contain no personally identifiable information. These are handled anonymously by third parties, depending on the platform you use with QuickFox:
- Windows: Owned by Microsoft, Hockeyapp, and Sentry, owned by Functional Software, Inc. Please see Microsoft's privacy policy and Sentry's privacy policy.
- Mac: Crashlytics, owned by Google; Sentry, owned by Functional Software, Inc. Please see Crashlytics' privacy policy and Sentry's privacy policy.
- Linux: Sentry, owned by Functional Software, Inc. See Sentry's privacy policy.
- iOS: Firebase Crashlytics, owned by Google and Apple. Please see Apple's privacy policy and Firebase's privacy and security documentation. You can disable Apple's crash reporting in your iOS settings, as described here.
- Android: Google Analytics and Firebase Crashlytics are owned by Google. Please see the Google Analytics Terms of Service and Firebase's privacy and security documentation.
After activating any QuickFox app, you will be asked if you want to share this data. You can turn this diagnostic data sharing on or off at any time in the app's settings menu. On iOS, Apple's crash reporting can be turned off in iOS settings.
Store information related to emails, live chat, and feedback forms.
QuickFox records any communications, questions, complaints, or compliments you submit to us through our products or services, as well as our responses. Depending on how you contact QuickFox, we may collect your email address and any other information you provide to us. Having a complete record of communications enables our staff to provide the best customer support experience.
Security measures to protect your information
QuickFox employs best-in-class physical procedures and technical security for our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to employees who require such access to perform their job functions.
While we consider these systems very robust, it is important to understand that no data security measure in the world can provide 100% protection.
The servers are located in data centers with robust security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of our products or services. If any data center requests that we record such data, we will immediately cease operations with that data center and explore alternative options.
Permission Request:
- In order to allow you to browse and download images on the task page and cache client configuration files, we will request storage permissions;
- To optimize your acceleration experience for different applications, we need to obtain application list permissions.
Cookie
What is a cookie?
A cookie is a small text file that stores information about your access to this product. Cookies allow QuickFox to optimize and improve the user experience of the product by helping us provide certain features, such as product login and language settings. As we continue to update and improve our product, the cookies we use may change over time.
Disable cookies
You can change your cookie preferences at any time. You can do this in your browser's settings panel. Depending on your browser and device, you may be able to control which cookies you allow, which cookies you want to block in the future, and how to delete cookies. See below for details on these settings. Please note that if you choose to disable cookies, QuickFox may not function properly.
QuickFox cookies
The cookies that QuickFox sets allow us to set your language preferences, attribute visitors to marketing channels, and securely display information specific to your account once you're logged in. Cookies contain user identifiers but not directly personally identifiable information such as your name or email address, and do not track any activity outside of QuickFox's domain.
Third-party cookies
QuickFox uses third-party services such as Google Analytics and Adwords. Cookies from these services are used to collect data for statistical reporting. For example, we might generate reports about the time users spend on the website and the number of users visiting specific web pages.
QuickFox uses Google AdWords in its marketing ads to show ads from third-party websites (including Google) to users who have visited our site. We may also show these user ads on Google search results pages or on websites within the Google Display Network.
Third-party vendors (including Google) use cookies to serve ads based on a person's past visits to this website. All data collected will be used in accordance with our privacy policy and Google's privacy policy. Users can opt out of Google's use of cookies by visiting the Google Ads opt-out page. Users can opt out of Google Analytics by visiting the Google Analytics opt-out page. Users can opt out of third-party vendors' use of cookies by visiting the Internet Advertising Promotion page.
Third-party websites
This product may contain links to external websites that are not part of the QuickFox domain. QuickFox is not responsible for the privacy practices or content of such external websites.
Consent and age restrictions
By using this product, content, application, software, or service, you agree to the processing of your information in accordance with our Terms of Service and Privacy Policy.
This service is for adults aged 18 and over. If you believe your child has provided us with information, please notify us immediately.
Changes to Privacy Policy
In accordance with applicable privacy laws and principles, we may change our privacy policy from time to time without prior notice to you. Your continued use of this website or services constitutes your acceptance of our privacy policy.
How to contact QuickFox
If you have any questions about our privacy policy or how we handle your information, please contact us through the following methods.
Our email address: info@quickfox.com.cn