Questions related to QuickFox Mall, including: When will my redemption for Super VIP take effect? Why didn’t the gold coin amount change after I canceled the order/signed in/successfully invited a friend? I redeemed Super VIP, can I get a refund if I’m not satisfied with it? I didn’t pay the difference when I made up the price, so the gold coins were not returned to me? Where can I view the redemption record? In the Gold Coin Mall, what should I do if the product is out of stock? How do I get gold coins? Why is the review so slow? Why does the redemption show as pending appeal/closed? Why didn’t I get gold coins after following the official account? Can I get gold coins by registering on a computer? The QuickFox account was blocked and the redemption order was closed (there is no need for users to add the WeChat account quickfox2020 again, the staff will uniformly reply to the user’s violation issues in the email), why is it prompted that the number of sign-in days is insufficient when redeeming, and the redemption of the Gold Coin Mall requires signing in 3 times before the reward can be redeemed.
7.1 I redeemed Super VIP, when will it take effect?
There is no need for review to redeem Super VIP membership, and it will take effect immediately after redemption. If you do not receive it in time, please restart the APP to see it
7.2 Why does the gold coin amount not change after I cancel the order/sign in/successfully invite a friend?
Re-enter the mall page or refresh the page to see the latest gold coin balance data
7.3 I redeemed Super VIP. Can I get a refund if I am not satisfied with it?
Super VIP orders for product redemption are not eligible for refunds
7.4 I didn’t pay the price difference, so the gold coins were not returned to me?
You can go to the "Exchange Record" page, check the order and click the "Cancel Order" button to return the gold coins.
7.5 Where can I view my redemption records?
Click "Benefits-Gold Coin Mall-Exchange Record" in sequence to view the exchange record
7.6 What should I do if the product is out of stock in the Gold Coin Mall?
Product inventory is added regularly every day, please check back later
7.7 How to get gold coins?
1. Complete daily sign-in and you can get up to 50 gold coins at a time;
2. Complete the task of inviting friends. You can get 100 gold coins for each friend you invite.
3. Follow QuickFox WeChat official account to get 30 gold coins;
7.8 Why is the review so slow?
The review will be completed within 1-2 working days (no review on weekends). The review colleagues will check the orders one by one. Please wait patiently.
7.9 Why does the prize redemption status show as pending appeal/closed?
To appeal, just follow the prompts on the page and send your appeal materials to this email address info@quickfox.com.cn. The appeal materials include the accelerator account (open the lower right corner of the accelerator and click on "My Account" to view it), and screenshots of the communication records of each invited user. The more detailed the better, including screenshots of chat communication including the registered mobile phone number of the invited user. A reviewer will reply to the email.
7.10 Why didn’t I get coins after following the official account?
You need to save the official account QR code in the app, scan it on WeChat and follow the QuickFox official WeChat account to earn 30 gold coins (each user can only receive it once)
7.11 Can I get coins by registering on a computer?
You can register an account on a computer, but to get coins, you need to log in to the phone without using QuickFox to get coins.
7.12 QuickFox account was blocked and redemption orders were closed (users do not need to add WeChat ID quickfox2020, staff will reply to users' violation issues in emails)
If your account is blocked, please send your appeal materials to the mailbox (priority processing): info@quickfox.com.cn. The appeal materials include the blocked accelerator account (open the upper left corner of the accelerator to view), and the screenshots of the communication records of each inviting user. The more detailed the better, including the chat communication screenshots including the registered mobile phone number of the inviting user, etc. We will verify and handle it as soon as possible.
The problem of closed orders on Quickfox is usually caused by real violations. If the user asks why the violation occurred, you can say:
In your invitation records, there are users who have registered illegally. If the friends you invited have engaged in cheating activities such as multiple accounts, virtual phone numbers, virtual machines, simulators, third-party software, etc., they will be automatically identified by the system and their withdrawals will be restricted.
If you were invited normally, you can send your appeal materials to the email address (priority processing): info@quickfox.com.cn to file an appeal.
The application materials include:
1: The accelerator account of the appeal (open the sidebar in the upper left corner of the accelerator to view it),
2: Provide as many chat screenshots as possible when inviting friends to register (for example, if you invited 10 friends, it is best to provide 7 invitation screenshots so that the appeal will be easier to pass). The more detailed the chat records are, the better, including screenshots of the chat communication including the registered mobile phone number of the inviting user.
7.13 Why does it say that the number of days of check-in is insufficient when redeeming?
You need to sign in for 3 days or more to redeem the product. You can sign in on the sign-in page first.
7.14 You need to sign in 3 times to redeem rewards in the gold coin mall (20210607)
Recently, we found that a large number of cheating users have registered fake accounts in batches to redeem items in the gold coin mall, making it impossible for normal users to redeem. Therefore, we have added a threshold of signing in three times before redeeming items, so as to exclude the registration of fake accounts in batches and protect the rights of real users.