官网: 51quickfox.com√
QuickFox ×

Common Problem Solving Process

QuickFox FAQs, including the general process of troubleshooting, the game acceleration effect is not obvious or the game cannot be connected, the display is disconnected, the game acceleration effect is not obvious, after acceleration, the game cannot be connected, the display is disconnected, the audio and video mode is turned on, and the copyright restriction prompt is displayed when watching videos. After turning on acceleration, the VPN logo does not appear. Free users report why the video becomes stuck when watching videos. For free lines in Southeast Asia, users say that the delay is very high and the network speed is very slow

4.1 General process for troubleshooting

1. Check the client version number of the user. If the version is too low, upgrade the version first. Download address: https://www.51quickfox.com/download

2. After turning on the game mode or video mode and turning on acceleration, are there any applications that need to be accelerated that need to be restarted?

3. Confirm whether the server of the application that the user needs to accelerate is in mainland China. If it is not in mainland China, it cannot be accelerated;

4. Ask the user to provide the QuickFox registration account, abnormal screenshots, and screenshots of the accelerator link page, and then ask the user to stop the acceleration.Click "My-Fault Diagnosis-Upload Log" in sequence, and then click the Upload Log button., which facilitates the technology to better locate the problem;

5.Question feedback template:

Customer account: xxx, Android or iOS or Windows user, in xxx country, client version number, specific situation of the problem encountered, with detailed screenshots or videos

4.2.1 Game acceleration effect is not obvious

A. After turning on the game mode and acceleration, ask the user to end the background process of the game that needs to be accelerated, and then restart the game to try again;

B. If it still doesn't work, you can ask the user to record a game video to compare the delay before and after acceleration and send it to us; if the customer service sees obvious lag in the video sent by the user, please report the line used by the user, the model of mobile phone, and the region where the user is located to the [QuickFox Online Problem Feedback Group];

4.2.2 After acceleration, the game cannot be connected and the message "disconnected" appears

You connect to our accelerator,http://ip.chinaz.comCopy this URL into your browser and open it, then click the [Your IP】Screenshot to customer service, customer service to see if the user's IP address is showing domestic, then customer service to "Customer account: xxx, Android or iOS or Windows version user, in xxx country, local IP and region:xxx,Client version number, specific situation of the problem encountered, with detailed screenshots or videosFeedback to[QuickFox online problem feedback group];

Quickfox cannot connect to the game

If after technical investigation, the customer's acceleration effect is already the best at present, then inform the customer:

We have checked and found that the latency of your dedicated line connection to us is stable and there is no packet loss.There can only be such a delay, after all, the physical distance is there;When you connect directly to the public network, the latency may seem lower, but there may be network instability or lag.Using our accelerator can help you reduce the impact of network fluctuationsThe network is unstable or stuck.

If after technical investigation, it is found that the problem is caused by the customer's own network problem, then inform the customer:

The delay of the game is not only related to the line quality, but also has a great relationship with the local network environment. When accelerating the game, do not download or other behaviors that occupy a large amount of bandwidth. You also need to keep your local wireless network unobstructed. You can try to compare the acceleration effects under 4G and WiFi and choose the best one.

A. After turning on the video mode and acceleration, ask the user to end the background process of the video app that needs to be accelerated, and then restart the video app to try;

B. If copyright restrictions still occur, let users connect to our accelerator.http://ip.chinaz.comCopy this URL into your browser and open it, then click the [Your IP】Take a screenshot and send it to customer service;

C. The customer service will check whether the user's IP address is in China. If the IP address is not in China,After restarting the accelerator, reopen the video software and try again;If the IP address is in China,[QuickFox Online Feedback Group]feedback;

A. AndroidThe vpn link identifier isSmall Key:

Users can check the connection status of QuickFox in the phone settings-VPN. If it shows not connected, it is recommended that users restart the QuickFox app. If the VPN logo still cannot be displayed after restarting the QuickFox app, please give feedback.[QuickFox Online Feedback Group];;

B.ios modelIt is directly displayedEnglish VPN:

Ask the user to open the phone settings-vpn to check whether it is turned on. If it is not turned on, try to turn it on manually. If it cannot be turned on manually, ask the customer to record a video with QuickFox turned on andAfter the user stops accelerating,In the sidebar - Settings - Troubleshooting - LogUpload the log; then customer serviceFeedback to [QuickFox Online Problem Feedback Group];

There are currently a large number of online users and the free lines are full. We are expanding the capacity as soon as possible. You can try later or become a super VIP user to enjoy independent lines and higher bandwidth.

If the free line is overloaded with users, we will expand the capacity. We recommend that users use it when there are fewer users, or become a super VIP to use the exclusive line;